Following the disruption of the last year we are very pleased to be open and able to offer a normal service to patients.
We have made lots of changes to the UCO clinic to ensure the safety of our patients, students and staff and are pleased to be able to welcome new and returning patients through our doors.
What changes have we made?
The clinic has been fitted out with new furniture and we are working in a socially distanced way, where possible. We are working to high infection control standards and of course, all our staff and students will be wearing PPE as appropriate. We have fewer students in at any one time and have staggered appointments across the day, to enable the safer flow of people through the clinic.
More information can be found in our current guidance for patients.
Are patients being screened?
We are asking all patients a range of screening questions as part of the booking process, and will take patient temperatures on arrival at clinic. Please do, feel to ask us questions at any point during the process.
What if I don’t feel able to come to the clinic?
We hope that with the measures we have put in place the majority of patients will feel comfortable attending in-person appointments on our premises. However, we are continuing to offer a limited number of virtual consultations to patients who are unable to attend, and are involving students in this where we can in the student clinic – these can either be by video or on the phone. If this might be of interest to you, then please email or call our reception team who will be happy to help.
What hasn’t changed?
We are still providing high quality osteopathic care to our patients and it’s been really pleasing to be able to support patients throughout the challenges of the last year. If at any point you have any questions or concerns about attending an appointment at the UCO Clinic, then please just get in touch by email or phone.
Which clinics are currently running?
Our General Clinic, Associates Clinic and Paediatrics Clinic are currently running. Unfortunately many of our community clinics are unable to operate at the moment.
What if I usually attend one of your other clinics?
As a result of temporary changes to the structure of the clinic day, we are inviting all patients to book appointments in the General clinic, where senior students are supervised by experienced tutors.
How are you monitoring the measures you have put in place?
The UCO Clinic has produced a detailed risk assessment and an operational plan which includes guidance for staff, students and patients. These documents will be reviewed and updated regularly in line with the evolving situation and latest guidance and will inform our management of the clinc. You can view current versions of these two documents on our main website.
If you would like to book an appointment or a telephone or video consultation please contact us via our usual details below:
020 7089 5360
Please do not attend the UCO Clinic, a GP surgery, pharmacy or hospital if:
- you have the symptoms associated with coronavirus (a new or persistent cough, a high temperature, loss of taste or smell),
- you have been asked to self-isolate,
- you've recently been to a country or area with a high risk of coronavirus (for a full list of countries please use the government website),
- you've been in close contact with someone with coronavirus.
If you are concerned about coronavirus and your symptoms, you should use the following services: